Refund policy

Shop and Clean with Complete Confidence
We want you to be fully satisfied with every purchase you make from us, which is why we’re proud to offer our 7-day satisfaction guarantee on all orders. We take great pride in delivering traditional, reliable customer service, and we adhere to the principle of treating each and every customer the way we would want to be treated ourselves.
Straightforward and Stress-Free
We understand that ordering online from a brand you haven’t tried before can sometimes feel worrying, so we’ve designed our refund policy to be as simple and generous as possible—no complicated fine print, just clear terms you can trust.
Our 30-Day Satisfaction Guarantee
We’re pleased to offer a 100% money-back guarantee if you’re not happy with your order, or if your items arrive defective or damaged during delivery. Simply reach out to us, and we’ll provide you with a return address, along with the option to receive a replacement or a refund, whichever you prefer.
There are just a few simple requests we ask of you:
  • You must notify us of your request for a refund within 30 days of receiving your order.
  • You must return the product to us within 30 days of notifying us of your refund request.
  • If you provide an incorrect shipping address for your order, we will refund the product cost but not the shipping fees incurred to send the items to you—thank you for your understanding.
  • If you order the wrong size or color, we kindly ask that you cover the shipping fee for a new replacement.
Hassle-Free Returns Process
If you do need to return an item, please contact us with your order number, and we’ll provide you with all the necessary details to complete the return. Customers are responsible for covering return shipping costs, and you will need to provide proof of return. Once we receive your returned item, we will issue a full refund for your order, which typically takes approximately 10 days to appear in your account.
We’ve worked diligently to make our returns process as quick, easy, and stress-free as possible, so you can shop with peace of mind.
For any questions or assistance regarding refunds or returns, please contact us at support@mail.homeclean.us.